Privacy Policy

 

Idea Arc collects personal information in the process of conducting business. This personal information is normally obtained directly from you, whilst you are buying from Idea Arc.

All references to 'us', 'we', 'our' or ‘businesses within this policy are deemed to refer to Idea Arc.

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. The information we collect will only be that which is necessary for us to conduct our business and/or our relationship with you on this site.  We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What do we do with this information:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Record keeping- internally within Idea Arc.
  • We may use the information to improve our products and services and the overall user experience.
  • We may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable electronic procedures to safeguard and secure the information we collect online. Idea arc's web environment has added security available as a default option by using Secure Sockets Layer (SSL) technology. This means that for authenticating and transacting orders on line, information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between.

What is a Cookie and how do we use it:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Information Storage

Your information is held either in paper-based records or in electronic form in our databases. We take precautions to ensure the security of that information. If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.

Using your personal information

Idea Arc provides an- opt out web service. At any stage customers can opt out of future contact via the contact us section or via the unsubscribe function on an email you may receive. Alternatively you can email us at info@ideaarc.co.uk.

Even if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing/ emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act.  info@ideaarc.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write/ email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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