Terms and Conditions

Our terms and conditions relate to services provided by Idea Arc. Please read our terms and conditions of use carefully. By using, visiting or browsing the Idea Arc website you agree to be bound by these terms and conditions of use.

Changes to terms and conditions of use

We reserve the right to change these terms and conditions at our sole discretion. The most current version of the terms and conditions will supersede all previous versions.


Once you have placed your order and it has been paid for, we aim to dispatch your order within 6 working days.

This service time frame is usually exceeded in the majority of occasions throughout the year.


We accept most curriencies via Paypal.  Idea arc's web environment has added security available as a default option by using Secure Sockets Layer (SSL) technology. This means that for authenticating and transacting orders on line, information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between.

Our website has SSL security certificate which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral.  All payments are made through our payment partners PayPal so all your details are extremelly secure and you may shop securely.


All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If for any reason we cannot fulfil your order we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Refusal of Order

We reserve all rights to refuse the fulfilment of an order.  In these circumstances you will be advised and any money that has been paid will be refunded.

Limitations on liability

Other than as specified in these terms and conditions we will not be liable for any loss or damage (including indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of the Idea Arc service or the Idea Arc website except to the extent that such liability cannot be excluded by law

Intellectual Property

All idea Arc designs, images, graphics, logos, button icons and product names are the copyright of idea Arc, and may not be copied, replicated or used in connection with any other product or service without written authorisation from idea Arc UK. 

Description of Goods

We have tried to ensure that all  our products on our website have been described fairly and as accurately as possible.. However we cannot guarantee that the colours or appearances of the products shown on this site exactly reproduce the colours or appearances of the physical products themselves. All the sizes quoted on this site are approximate. Packaging may vary from that shown on the site. While we try to describe colours, sizes & dimensions they may vary slightly  from what is shown on website. 

Returns Policy:

When placing an order it is important that you check your name and other details that may go on a label/personalised product are spelt correctly. Please check your shopping cart details to make sure all names are spelled correctly and all contact information (phone numbers) are valid. The idea Arc's Team prints information exactly as it appears on your order invoice.  Understandably, as this is a personalised product, we are unable to offer a refund from a typing error you may have made over the internet, or if you happen to change your mind about your order.  

If on the rare occasion you receive an incorrectly spelt product from us - where the error is an error on our behalf- we will  be happy to reprint the product and post it to you FREE of charge. 

If you  choose not to exchange the product, you will then receive your money back to your original card or bank account.

As per the distance selling regulations you have the right to 7 days to cancel your order for  all non-personalised goods without having to pay anything. We ask that the goods must be returned to us in saleable condition at your expense and risk ,within 21 days of you telling us you wish to return your goods. For further detailed info on our returns policy please refer to our Returns Policy


By placing an order and by ticking the terms and conditions box before completing your order, you are confirming that you have read and accept our terms and conditions.