Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable electronic procedures to safeguard and secure the information we collect online. Idea arc's web environment has added security available as a default option by using Secure Sockets Layer (SSL) technology. This means that for authenticating and transacting orders on line, information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Information Storage

Your information is held either in paper-based records or in electronic form in our databases. We take precautions to ensure the security of that information. If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.

Payments

Our ordering and payment system is highly secure with PayPal, for all credit/debit card transactions and fully-automated with shopping basket facilities. We do not store any credit / debit card details on our server for security reasons, and all data is submitted via universally accepted, SSL encryption.  Our website has SSL security certificate which can be verified by the padlock symbol in our URL on the browser's address bar. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral

We are also happy to accept your payment by pounds sterling cheque made payable to Idea Arc or over the phone for which we use World pay virtual terminal system.

 

Using your personal information

Idea Arc provides an- opt out web service. At any stage customers can opt out of future contact via the contact us section or via the unsubscribe function on an email you may receive. Alternatively you can email us at info@ideaarc.co.uk.

 

Even if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing/ emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act.  info@ideaarc.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write/ email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.